Privacy Policy

We respect your privacy

Booktostay Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our guests, property owners and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

“Personal information” is information we hold which is identifiable as being about you.

  1. What personal information do we collect from the people that visit our blog, website or properties?

When ordering or registering on our site or staying at one of our properties, as appropriate, you may be asked for Personal information, including your name, email address, mailing address, phone number, passport number, Identity Documents, Financial Data, Images, Personal Information or other details to help you with your experience.

  1. When do we collect information?

We collect information from you when you make a reservation on our site or enter information on our site, when you make a reservation on  a site that we use to promote our properties,  when you communicate with our team via email or SMS and when you check in to our managed properties.

  1. Collection of personal information

3.1.      Booktostay Pty Ltd will, from time to time, receive and store personal information you enter onto our website or Guest Registration form, provided to us directly or give to us in other forms.

3.2.      You may provide information such as your name, phone number, address and email address, passport number, Bank credentials, Identity Documents and Financial transaction data to enable us to send information, provide updates and process your product or service order, and provide a compete guest experience. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

3.3.        Additionally, we may also collect any other information you provide while interacting with us.

  1. How do we collect your personal information

Booktostay Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, when you complete a guest registration form and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

  1. Information security

5.1.         Booktostay Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

5.2.        The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy

  1. How we use information we collect

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, visit our website, or use certain other site or app features in the following ways:

6.1. To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

6.2. To improve our website or business processes in order to better serve you.

6.3. To allow us to better service you in responding to your customer service requests.

6.4. To administer a contest, promotion, survey or other site or app features.

6.5. To quickly process your transactions.

6.6. To ask for ratings and reviews of services or products

6.7. To follow up with you after correspondence (live chat, email or phone inquiries)

  1. Communication methods

Booktostay Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

  1. Information security

Your personal information is contained on secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a person enters, submits, or accesses their information to maintain the safety of your personal information.

  1. Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Develop and keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly. Doing so may affect the user’s experience and may hinder the features that make your site visit more efficient, or render some site functions inoperable.

  1. Disclosure of your personal information

10.1.        We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

10.2.        We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

10.3.        We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Booktostay Pty Ltd,, its customers or third parties.

10.4.        Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to Australia, the United States, the United Kingdom, Sweden, Ireland and New Zealand.

10.5.        If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

10.6.        By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

  1. Do we sell personal information to others?

Other than as described in section 10.5. of this policy, We do not sell, trade, or otherwise disclose to outside parties your Personally Identifiable Information We may release information when it’s release is appropriate to comply with the law, enforce our site policies, Ensure the delivery of our services or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor or User information may be provided to other parties for marketing, advertising, or other uses.

  1. Marketing

We may, from time to time, include or offer third-party products or services on our website and via our Mobile Application or via a variety of marketing methods.

  1. Website data collection

13.1.      When you visit our website

When you come to our website ( we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

13.2.      Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

13.3.      Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

13.4.      Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Booktostay Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

  1. Google Adwords

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We may use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

  1. Other advertising methods
  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

  1. Changing your preferences

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

  1. Requesting your information

17.1.        You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at

17.2.        We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

  1. Complaints and Feedback

18.1.       If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO Box 182 Broadbeach QLD 4218, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. Alternatively, feedback and complaints can be directed to for immediate attention.

  1. Privacy Policy Amendments

19.1.        Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy